Refund policy

Anavé Co. Return & Refund Policy

Due to the personal-care nature of many of our products, opened or used beauty and self-care items are not eligible for return for hygiene and safety reasons.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at shopanaveco@gmail.com and include your order number along with clear photos of the item and packaging.

Unopened and unused items may be eligible for return within 14 days of delivery, subject to approval. Items must be returned in their original condition and packaging.

Please do not send returns directly to the manufacturer or supplier unless instructed by Anavé Co.

Approved refunds will be issued to the original payment method after the return has been received and reviewed. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the return is due to an error or damaged/defective item.

Orders that have already entered fulfillment may not be able to be canceled.

For all return, refund, or cancellation requests, contact us first at

shopanaveco@gmail.com